Posted on 07 March 23 by Mark Apruzzese
Powered by Tracker
This Technical Writing position blends the direct engagement in the development process of creating quality software with the creative process of describing and communicating its capabilities to the users, both internal and external. You will develop a deep knowledge of our users and systems and publish technical documentation directly to customers and implementers.
Support the delivery of high value technical solutions to our clients in the Utilities industry.
Create and review software documentation to ensure quality, clarity, accuracy, and completeness, for both new and mature software and APIs.
Research, write, and maintain documentation using a documentation management suite of tools.
Validate documentation by following instructions setting up or using the software and the sample data
Organize and manage tasks to ensure timely completion of work in support of product release cycle
Gain domain and deep application knowledge to expand ability to write content independently and provide user-oriented feedback.
Contribute to team improvement initiatives and projects, including team tools, process changes, and publishing techniques.
Bachelors degree in English, CIS, Computer Science, or related technical field of study.
Experience in GIS (geography) a plus
3 years of technical writing in software or IT industries
Significant technical comfort navigating multi-tier applications
Knowledge of Software and System Development, System Integration, Documentation, Testing & Installation of technical solutions
Candidate must be self-motivated, flexible, and able to learn innovative technologies and processes as these become important to our business. Ideal candidates should have excellent problem-solving skills.
Technical experience with ArcFM and/or ESRI GIS products and solutions will be a significant advantage
Experience with Jira and agile processes preferred.
Ability to communicate clearly and professionally.
Strong MS Word, Excel, PowerPoint, and SharePoint skills
Strong presentation and writing skills
Rate / Salary
Skills / Experience