IT Technician

Posted on 06 August 22 by Mark Apruzzese

  • Greenwood, SC
  • -

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Job Description

Scope of work:


  • Provide onsite and desk side support services to end users.
  • Troubleshoot PC related problems at the direction of TCS level 2 or SPOC.
  • Complete incidents and requests within SLA in pressurized environment.
  • Build, configuring and troubleshoot Install “Gold” image on Customer PC and laptop applications and hardware components.
  • Ensure tickets are updated on a daily basis.
  • Support meeting room environment and video conferencing.
  • Support printers, scanners and other peripherals.
  • Support mobile devices, such as iPads, iPhones and Android devices.
  • End-User Data back-up and restoration when required in the course of a service incident.
  • Smart hands support for data center equipment as per required SLA (in specified locations)
  • As directed by TCS Tech support will assist in troubleshooting the data center devices
  • Replace defective components cards in data center equipment’s as advised by TCS Tech Support e.g., Remove a module and replace it, reconnecting patch cables. Daily tape change in support of local Backup Routine in required sites
  • Import /Export tapes to the tape libraries as advised by TCS tech support.


Engineer Qualifications:


  • Must have experience of using a Call Logging system.
  • Must have good working knowledge of Windows 7/10 and related Office applications.
  • Support experience of MACs would be beneficial
  • Knowledge of mobile devices, Androids and iPhones
  • Working knowledge of current and legacy hardware platforms. Experience with building, configuring, replacing and troubleshooting PC and laptop hardware components.
  • Familiarity with Microsoft SCCM.
  • Ability to replace defective parts, as identified by TCS.
  • Excellent hands-on experience in installation and troubleshooting DC equipment’s, Rack and Stack of the DC equipment/cable
  • Excellent communication is mandatory in English and Local language
  • Completion of CompTIA certifications – e.g. A+, Network+ etc.
  • Completion (or near completion) of Microsoft certifications – e.g., MCP, MCITP, MCSE

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