Permanent

Customer Service Represenatitive

Posted on 21 July 22 by Ahmed Uddin

  • West Caldwell, NJ
  • 17 - 18 per Hour
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Job Description

Our client, a family-owned boutique is looking for a Customer Service Representative to join their team and provide exceptional customer service. Great company to work for with a fun family environment, great benefits and free lunch!

Daily and Weekly Responsibilities

  • Manage a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiency
  • Build expert and dynamic knowledge of company products and services
  • Research information using available resources to satisfy customer inquiries
  • Build rapport with customers by engaging with them in an inviting, friendly, and professional manner, to deliver exceptional experiences nurture lasting relationships
  • Respond quickly, professionally, and accurately to all customer inquiries regarding quotes, orders, status requests, complaints, product returns, and warranties
  • Provide expert answers to questions about products, pricing, and availability, while presenting the value of our portfolio of products to customers
  • Meet daily personal/team qualitative and quantitative targets by recommending and explaining benefits of additional company services, and seizing opportunities to sell products and services whenever possible

Skills and Qualifications

  • Bilingual in Spanish and English
  • High school degree
  • Successful experience in a corporate environment
  • Strong communication skills, including active listening and clear articulation
  • Ability to multitask, manage time, and prioritize
  • Able to work individually and as a team

Job Information

Rate / Salary

17 - 18

Sector

Manufacturing/Distribution

Category

Not Specified

Skills / Experience

Not Specified

Benefits

Not Specified

Our Reference

JOB-2046

Job Location