Job Description

Our client seeks an experienced Customer Operations leader to enhance satisfaction, streamline processes, and fuel growth—you'll be directing teams and syncing commercial strategies with priorities. This is an onsite role and relocation support is provided.

Key Responsibilities

• Lead, coach mentor team to exceed customer expectations.
• Cultivate customer relationships by uncovering potential for sustained growth opportunities.
• Develop strategy for ongoing improvement and growth.
• Monitor KPIs, analyze feedback, and implement improvements using data insights.
• Manage budgets and scheduling.
• Collaborate with sales, operations, and product teams for seamless customer experiences.

Requirements

• Bachelor's degree
• Background in Manufacturing, private label or co-manufacturing preferred.
• Expertise in deal negotiation, commercial proposals, SIOP process and revenue delivery.
• Leadership experience
• Operations, Lean/continuous improvement background, preferred
• Strong analytics, CRM proficiency, and financial acumen.
• Excellent communication and cross-functional collaboration skills.

Relocation support is provided.