Job Description

Position Summary:

Our client is seeking a professional with strong executive presence who can confidently engage with senior leadership. This position will  lead and oversee all aspects of warehouse and distribution operations within a retail-focused 3PL environment. This role is responsible for driving operational excellence, ensuring client satisfaction, optimizing supply chain processes, and managing cross-functional teams to meet performance goals.

The ideal candidate will have deep experience in retail logistics, warehouse management systems (WMS), and a strong track record of leading high-performing teams in a fast-paced, customer-centric environment.

 Key Responsibilities:

Strategic Leadership:

• Develop and execute operational strategies aligned with company goals and client expectations.
• Lead continuous improvement initiatives to enhance efficiency, reduce costs, and improve service levels.

Warehouse & Fulfillment Operations:

• Oversee daily operations across multiple warehouse facilities, including receiving, inventory management, order fulfillment, and shipping.
• Ensure compliance with safety, quality, and regulatory standards.

Client Relationship Management:

• Serve as the primary operational contact for key retail clients.
• Monitor service level agreements (SLAs) and implement corrective actions as needed.

Team Management:

• Lead, mentor, and develop operations managers and supervisors.
• Foster a culture of accountability, collaboration, and performance.

Technology & Systems:

• Drive adoption and optimization of WMS, TMS, and other logistics technologies.
• Collaborate with IT and systems teams to ensure seamless integration and data accuracy.

Financial Oversight:

• Manage operational budgets, labor costs, and capital expenditures.
• Analyze KPIs and operational metrics to identify trends and opportunities.

 What we are seeking:

• Bachelor’s degree in Supply Chain Management, Business Administration, or related field (Master’s preferred).
• 8+ years of experience in logistics or supply chain operations, with at least 3 years in a senior leadership role.
• Proven experience in retail logistics and 3PL environments.
• Strong knowledge of WMS, TMS, and ERP systems.
• Excellent leadership, communication, and problem-solving skills.
• Ability to thrive in a dynamic, high-volume environment.

Preferred Skills:

• Lean Six Sigma certification or experience with process improvement methodologies.
• Experience managing multi-client operations and seasonal volume fluctuations.
• Familiarity with e-commerce fulfillment and omnichannel retail logistics.