Job Description

Our client is a leading healthcare technology company dedicated to transforming women’s health through an AI-powered, personalized care platform that standardizes access to high-quality care and improves outcomes. They are adding a Vice President – Customer Success who will be responsible for driving growth, retention, and value capture within our customer base, which includes leading payors and health systems. Key responsibilities:

• Lead end-to-end customer success, from onboarding through renewal and expansion, while spearheading account management to deepen partner alignment and maximize value for partners.
• Develop, track, and report on key customer success KPIs, and create scalable processes and repeatable playbooks to support national provider-led growth.
• Build and manage a high-performing customer success team, cultivating impactful provider relationships, and ensuring customer leadership attributes measurable value to the organization.
• Collaborate with sales, marketing, and cross-functional product teams to execute a unified growth strategy and deliver on customer needs by surfacing actionable feedback. Qualifications:
• 5+ years leading customer success in digital health—strategic and tactical ownership, with proven results on KPIs (ROI, NPS, TTV), plus 10+ years’ experience driving partnerships with health plans and providers in customer success, account management, sales, and business development.
• Customer-centric and change management expertise—ability to consultatively upsell, manage complex accounts, serve as the voice of the customer, and support partners through product transitions and adoption.
• Deep healthcare, value-based care, and provider enablement knowledge—strong understanding of healthcare delivery, plus demonstrated success building relationships and driving outcomes across provider and health plan organizations.
• Analytical, communications, and personnel leadership—proficiency with CRM and analytics tools, exceptional written/verbal communication, and experience managing, upskilling, and optimizing performance of customer success teams.
• Location & Travel: Remote position, PST working hours, must be willing to travel