Job Description

SUMMARYThe Quality Manager is primarily responsible for ensuring that manufacturing processes meet the highest quality standards. This individual ensures product compliance, quality output, and customer satisfaction by leading the Quality Team and collaborating closely with Production, Engineering, Sourcing, Sales, and external vendors to identify and resolve quality issues.The Quality Manager will review processes and procedures, identifying opportunities for continual improvement and implementing changes to increase organizational effectiveness and efficiency. The Quality Manager is also responsible for leading ISO audits and management reviews.This position is full-time, onsite at the manufacturing facility in Painesville, Ohio.DUTIES AND RESPONSIBILITIESAct as the primary champion of the ISO 9001-compliant Quality Management System (QMS). Coordinate training support where needed.Ensure Management Reviews are conducted in a timely, productive, and efficient manner.Conduct regular internal audits across all departments to ensure policies and procedures align with quality standards. Report audit findings and participate in cross-functional resolution of quality issues.Develop and maintain relationships with key customers’ quality personnel.Act as the primary contact for customers and regulatory bodies regarding quality matters, audits, and inspections. Ensure compliance with all regulatory requirements related to quality control.Ensure timely, accurate, and compliant validation activities, including New Product Process Validation and Change Product Process Validation.Ensure adherence to overall product quality standards, from raw materials to WIP to finished goods, including supporting root cause investigations and verifying the completion and effectiveness of corrective actions.Ensure continuous improvement actions are effectively implemented to meet production and business unit goals.Develop and maintain quality metrics to track performance and identify areas for improvement.Train and mentor production staff on quality control procedures and best practices.Monitor current systems to identify areas for improvement, updating as needed.Provide leadership to the Quality Department, including performance management of quality assurance personnel.Manage and maintain the calibration program.Perform other duties as assigned.EDUCATION AND EXPERIENCEBachelor’s degree in engineering, manufacturing, or a related field required.Minimum of 5 years of experience in quality management, preferably in manufacturing, electrical stamping, or molding.Minimum of 2 years in a leadership role within a quality department required.Minimum of 5 years of experience with ISO 9001:2015 QMS required. Knowledge of IPC J Standard a plus.Previous experience working in military, aerospace, or industrial markets is a plus.REQUIRED SKILLS/ABILITIESCross-functional leadership abilities. Proven ability to effectively collaborate and influence colleagues in other departments on non-conformances, corrective actions, process improvements, and adherence to technical requirements.Demonstrated ability to build respect and trust within internal staff, functional leaders, as well as external customers and auditors.Demonstrated ability to develop and present charts or graphs to lead meetings and support business initiatives. Ability to effectively present information and respond to questions from groups of directors, customers, team members, and the public.Ability to analyze data and make timely and appropriate problem-solving decisions based on data findings.Proficiency in QMS and Microsoft Office Suite.Excellent time management, prioritization abilities, and effective project management skills.Ability to travel occasionally for customer visits.PHYSICAL DEMANDS While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and reach with hands and arms. The employee frequently is required to talk or hear. The employee is occasionally required to stand, walk, and smell. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, and the ability to adjust focus.BENEFITSHealthcare benefitsFully paid life insuranceHealth Savings Account with company contribution401(k) employer matchOn-site fitness centerPaid vacation and paid holidaysTuition reimbursementGrowth and development opportunitiesPositive culture of diversity, equity, and inclusion