Job Description

Roles & Responsibilities Overview

Ops Manager

• Daily scheduling & dispatch

• Tech coordination

• Customer problem solving

• Parts ordering

• Quoting / invoicing

• Customer queries

• Job bookings

• Handle job escalations

• Post job / quote chase up

• Provide tech support / advice on products

• Tech support for our valet and service team

• Sales & upselling

• Picking parts for jobs

• Forklift operations

• Assist with heavy bulk items - inwards goods

Process warranties

• Health & Safety - ad hoc

Experience and Capabilities

• Pool service, repair and valet experience - at least 7 years

• Experience with quoting service work - 2 years

• Very Capable to use computer software and scheduling programs like Fergus

Any office Admin work-4 years

• Customer complaints- 4 years