Job Description
Service Manager
An established industrial services business is seeking an experienced Service Manager to lead branch service operations across industrial air compressor service and maintenance. This is a hands-on leadership role combining people management, technical oversight, customer engagement, and operational delivery.
You’ll be responsible for ensuring safe, efficient, and high-quality service outcomes while driving performance, compliance, and continuous improvement.
The Role
As Service Manager, you will take ownership of day-to-day service operations, leading a team of technicians and coordinating service activities to meet customer and business expectations.
Key responsibilities include:
Planning and coordinating daily, weekly, and long-term service activities
Ensuring all service, breakdown, installation, and preventative maintenance work is delivered safely and on time
Acting as the escalation point for complex technical and customer issues
Leading, coaching, and developing service technicians and apprentices
Supporting recruitment, onboarding, training, and performance management
Maintaining accurate service records and job documentation
Driving strong Health & Safety compliance in line with NZ legislation
Managing service quality, audits, and continuous improvement initiatives
Building and maintaining strong customer and supplier relationships
Overseeing service inventory, vehicles, tools, and assets
Supporting service revenue, margins, job costing, and cost control
About You
You’re a confident operational leader with a strong technical background and experience managing field-based teams
You will bring:
A trade qualification in mechanical, electrical, or industrial engineering (or equivalent experience)
Proven experience in industrial service operations (compressed air systems highly regarded)
Demonstrated leadership or supervisory experience
Strong knowledge of New Zealand Health & Safety requirements
The ability to balance people leadership with hands-on technical involvement
Strong organisational, communication, and problem-solving skills
Commercial awareness and a customer-focused mindset
- Confidence working with service systems, reporting, and job costing
- Problem solving, solution-based mindset
What’s on Offer
A key leadership role within a well-established Business
The opportunity to influence safety, culture, and operational performance
A mix of office-based leadership and hands-on field involvement from time to time
Competitive salary package with vehicle and tools of trade
Long-term career development and stability in a growing branch
If you’re an experienced Service Manager or Senior Technician ready to step into a leadership role, we’d love to hear from you.
Apply now with your CV or get in touch for a confidential discussion.