Job Description

Position Title: HVAC Technician
Reports To: Service Manager
Location: Auckland

Purpose:

Reporting to the HVAC Manager, the HVAC Technician will be responsible for diagnosing and resolving service faults, performing routine maintenance, managing minor works, and handling after-hours service calls. The Technician will ensure that all tasks are completed to a high standard, with an emphasis on customer satisfaction, safety, and efficiency.

Dimensions:
The role involves providing technical expertise and delivering services to clients in a timely and professional manner. Duties include, but are not limited to:

Key Responsibilities:

• Fault Diagnosis & Repairs:

  • Attend and rectify fault calls at client sites as directed by the Service Manager or after-hours call centre.

  • Diagnose HVAC system issues and perform corrective repairs on heating, cooling, ventilation, and refrigeration systems.

  • Test and inspect systems to ensure that they meet operational standards and performance specifications.

• Minor Works & Installations:

  • Carry out minor works, including installing, upgrading, or modifying HVAC systems, as required and directed.

  • Perform system commissioning, ensuring equipment is installed properly and operates according to the manufacturer’s guidelines.

• Routine Maintenance:

  • Perform routine inspections and preventive maintenance on HVAC systems, ensuring that all parts are functioning correctly and meet required performance standards.

  • Replace worn or damaged components, lubricate parts, and clean system components.

  • Ensure all systems are compliant with industry standards, regulations, and manufacturer instructions.

• Escalation & Reporting:

  • Identify complex issues that require escalation and notify the Service Manager in a timely manner for further guidance or support.

  • Maintain accurate and detailed service records, including timesheets, service logs, and maintenance reports.

  • Submit completed paperwork and reports in an accurate and approved manner, ensuring proper documentation of all service work.

• Collaboration:

  • Liaise with other contractors, building managers, and customers when required to ensure that all aspects of the work are completed effectively.

  • Work as part of a team to meet the needs of clients and ensure project deadlines are met.

• After-Hours Service:

  • Participate in an on-call rotating roster for after-hours emergency service calls, ensuring timely response to client needs outside of standard working hours.

• Other Duties:

  • Perform other duties as directed by the Service Manager.

Health & Safety:

• Compliance:

  • Adhere to all health and safety procedures and legal requirements, ensuring a safe working environment for both employees and clients.

  • Ensure client-specific site requirements are adhered to when working on-site, maintaining the highest safety standards.

• Incident Reporting:

  • Report any accidents, incidents, or hazards to the appropriate person immediately, and complete any necessary accident or hazard reports in a timely manner.

Purchasing & Inventory:

• Procurement:

  • Purchase tools and parts up to $1,000, ensuring all procurement is done in accordance with company policies and procedures.

  • Obtain approval for purchases over $1,000 from the HVAC Manager.

• Inventory Management:

  • Maintain an inventory of commonly used tools and supplies, ensuring availability for future service jobs.

Key Skills & Qualifications:

• Proven experience as an HVAC Technician, with a solid understanding of HVAC systems, including installation, troubleshooting, and maintenance.

• Technical knowledge of heating, cooling, ventilation, and refrigeration systems.

• Ability to read and interpret technical drawings, schematics, and system manuals.

• Strong problem-solving skills and attention to detail.

• Ability to work independently or as part of a team in a fast-paced environment.

• Excellent communication and customer service skills.

• Ability to follow instructions and adhere to safety standards.

• Full, clean driver’s license.

• Relevant certifications or qualifications in HVAC (e.g., trade certification, HVAC apprenticeship).

• Ability to work outside regular hours as part of the rotating on-call schedule.

Working Conditions:

• The role may require working in a variety of environments, including residential, commercial, and industrial settings.

• Occasional lifting of heavy equipment and tools may be required.

• The job may involve working at heights, in confined spaces, and in varying weather conditions.

• Regular travel within the Auckland area is expected.

Personal Attributes:

• Strong work ethic and commitment to quality service.

• Positive, proactive, and customer-focused attitude.

• Ability to remain calm and efficient in high-pressure situations.

Benefits:

• Competitive Hourly rate based on experience and qualifications.

• Health and wellness benefits.

• Opportunities for professional development and training.
  
  If this sounds like you, please apply today!
  We’d love to hear from you. Please feel free to get in touch with us for more information or if you have any questions. Join our team and be part of a company that values innovation, customer service, and a positive work environment.
  
  cam@323.co.nz Or 0212451149