Job Description

POSITION SUMMARY

The primary duty of the Carrier Compliance Admin is to assist the Compliance Department with daily administrative and organizational tasks. 

Essential Functions Statement(s)

• Manage and enter 3rd party carrier monitoring and reporting items in the proprietary operating system.
• Process incoming certificates of insurance.
• Manage calls and emails made to the Compliance Department.
• Qualify new carriers presented by the independent business owner/agents for qualification/disqualification.
• Document independent business owner/agent or carrier interactions, inquiries, complaints, and details of carrier research, as well as any actions taken in the internal proprietary operating system.
• Obtain and examine all relevant information to assess the validity of complaints and to determine root causes.
• Accurately maintain the carrier database.
• Identify issues requiring further investigation to management or the designated department and escalate accordingly.
• Follow up to ensure that appropriate action was taken to provide a resolution to the issue.
• Contact the involved parties to respond to inquiries or to notify them of results found or any planned actions.
• Continuously build compliance relationships with independent business owner/agent personnel to successfully work together daily.
• Ability to work a 1-week after-hours schedule (4-10s with Friday off) and 1 weekend on call monthly, as well as rotating Corporate Holidays. (See schedule above)
• Other duties as assigned by supervision/management.

POSITION QUALIFICATIONS

Competency Statement(s)

• Communication, Written - Ability to communicate in writing clearly and concisely.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Accountability - Ability to accept responsibility and account for his/her actions while working remotely, often without direct or constant supervision.
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
• Working Under Pressure - Ability to complete assigned tasks under stressful situations.
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
• Detail-Oriented - Ability to pay attention to the minute details of a project or task.
• Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
• Organized - Possessing the trait of being organized or following a systematic method of performing a task. This is paramount to this position.
• Assertiveness and Motivation - Ability to act in a self-confident manner to facilitate completion of a work assignment.
• Accuracy - Ability to perform work accurately and thoroughly.

SKILLS & ABILITIES

• Previous experience in the transportation industry a plus, but not required.
• Must be able to work in a fast-paced environment and be a quick learner.
• Very good follow-up skills and attention to detail. Multitasking, organizational skills, and the ability to prioritize workload are a must.
• Excellent written and oral communication skills, and must have good computer skills.
• Ability to adapt easily to changing priorities. Positive professional attitude.