Job Description

Job Description:

We are seeking a dedicated and detail-oriented Truckload Customer Service Specialist to oversee the coordination and execution of Full Truckload (FTL) and Less-Than-Truckload (LTL)shipments. This role is essential in ensuring a seamless experience for our customers by managing shipments from dispatch to final delivery while maintaining high service standards.

Key Responsibilities:

• Serve as the primary point of contact for shippers and carriers, ensuring timely and accurate communication throughout the shipment lifecycle.
• Monitor and track FTL and LTL shipments, proactively addressing any delays or service disruptions.
• Provide timely updates to customers, ensuring they receive clear and accurate information on their freight.
• Work closely with internal teams, including operations and dispatch, to ensure smooth execution of shipments.
• Resolve customer inquiries and concerns with professionalism, maintaining a high level of service and satisfaction.
• Maintain organized records of shipments, tracking details, and customer interactions.
• Assist in load scheduling, appointment setting, and troubleshooting carrier issues as needed.
• Identify and implement process improvements to enhance service efficiency and customer experience.

Qualifications & Requirements:

• 1+ years of experience in FTL or LTL customer service, transportation, logistics, or a related field.
• Strong verbal and written communication skills, with the ability to manage customer relationships effectively.
• High attention to detail and the ability to multitask in a dynamic environment.
• Proficiency with Microsoft Office, Google Workspace, and logistics software (TMS, tracking tools, etc.).
• Problem-solving mindset with a proactive approach to issue resolution.
• Ability to work independently while collaborating with cross-functional teams.
• Availability to work flexible hours as needed to accommodate shipment schedules.