Job Description

Precision Resources, a division of the Trimarc Group, Inc., is currently searching for a highly motivated and experienced Sr. IT Manager to lead day-to-day IT operations.

This contract to permanent role ensures consistent, high-quality IT service delivery, manages a team of on-site IT professionals and collaborates closely with enterprise infrastructure, applications, and security teams.

The ideal candidate brings hands-on, deep experience in enterprise IT operations within regulated environments and demonstrates a proactive, data-driven approach to service improvement. This includes identifying root causes of recurring incidents, driving automation and self-service capabilities and reducing ticket volumes through continuous process optimization.

Position Responsibilities:

IT Operations Leadership

• Manage all aspects of on-site IT services and support across assigned office locations, ensuring reliable, secure and responsive IT environments.
• Monitor and maintain end-user systems, desktop infrastructure, network connectivity, printing and audio/visual conference room equipment.
• Ensure proper handling and escalation of incidents, requests and problems, meeting or exceeding service level targets.
• Commitment to establishing standardized operating procedures across locations.

Team Management

• Supervise, coach and develop a geographically distributed team of IT support staff and technicians.
• Set clear performance goals, provide feedback and foster a culture of accountability and continuous improvement.
• Coordinate staff scheduling and coverage across business hours and special events.

Project & Deployment Support

• Oversee and coordinate on-site support for system rollouts, upgrades, patching, office moves and technology refresh initiatives.
• Partner with enterprise IT teams on broader infrastructure, security and application initiatives that impact supported locations.

Vendor & Asset Management

• Manage relationships with regional and local IT vendors, service providers and equipment suppliers.
• Oversee IT asset inventory, procurement and lifecycle management across supported sites.

Compliance & Security

• Ensure compliance with company security policies, regulatory standards (e.g., NAIC, SOX, HIPAA) and audit requirements.
• Participate in disaster recovery and business continuity planning and testing.

Customer Service & Communication

• Serve as the primary IT point of contact for local site leaders and business units.
• Communicate IT status, changes and impacts clearly and proactively to stakeholders.

Position Qualifications:

Education & Experience

• Bachelor’s degree in Information Technology, Computer Science or a related field; equivalent experience considered.
• At least 7–10 years of experience in IT operations or infrastructure support
• Minimum 3–5 years in a supervisory or management role.
• Experience supporting multiple business locations within a large enterprise.

• Windows enterprise environments (Windows 11)
• Endpoint management (SCCM, Intune, Autopilot)
• Identity & access management (Active Directory, Azure AD)
• ITSM platforms (ServiceNow or equivalent)
• Microsoft 365 and Azure services

Familiarity with legacy systems such as:

• AS/400
• mainframe terminals

Exposure to cloud-based services (Microsoft 365, Azure), endpoint management, AI and security tools.

Familiarity with Remote Tool technologies (e.g., Beyond Trust, Remote Assist).

Leadership Skills

• Proven ability to lead and develop a geographically dispersed team.
• Excellent organizational, communication and stakeholder management skills.
• Ability to manage multiple competing priorities in a dynamic, regulated environment.

Preferred Certifications

• ITIL Foundation (or higher)
• CompTIA A+, Network+, or Microsoft certifications
• Project management certification (e.g., PMP, Scrum Master) is a plus

Travel Requirements

• Up to 25–30% regional travel between company sites.

Qualified candidates must have a US Citizenship or Green Card.
Candidates requiring sponsorship or C2C candidates will not be considered

For immediate consideration, please click the link and upload your resume:  https://evoportalus.tracker-rms.com/PrecisionResources/MyLite?id=1295

To view all the opportunities with Precision Resources, please visit: http://www.precisionresources.org/careers/

Precision Resources, a division of the Trimarc Group Inc., is one of the fastest growing consulting and recruiting firms providing top-tier Information Technology professionals.

Our IT Consulting and Recruitment Division is strengthened with our ability to match talented and experienced Information Technology professionals to the unique business needs of our clients. Our team-based approach allows us to combine our experiences in the IT industry to develop effective, customized solutions quickly and efficiently. Since we focus on building long-term relationships, we are always striving to provide higher quality service and produce better results.

We have become a strategic partner for Fortune 500 firms as well as small to medium-sized companies because of the ability to quickly develop effective, customized solutions for time-sensitive initiatives for our clients. From contract and consulting, to contract to hire and permanent placement, Precision Resources has a solution to meet your needs.