• • Job Summary:
    
    The Director of Operations is responsible for operational capability, customer satisfaction and results for
    a territory. Operational capability encompasses location presentation, wash quality, hiring, training,
    equipment maintenance, labor management, safety, and sales.
    
    Responsibilities:
    
    
    • Ensure that all team members are delivering a superior car wash experience at all times by working with District Manager and Site Managers to coach and develop team members
    • Monitor financial statements and implement processes improvements to increase revenue and profitability
    • Assist in coaching and training all District Manager, Site Managers, and team members on communicating the Unlimited Program to customers
    • Manage all operational checklists in Jolt and consistently make updates when needed Manage the training platform and make continual updates as needed
    • Assist Site Managers in troubleshooting urgent issues
    • Assist in cultivating a safety-minded culture amongst team members
    • Works directly with location management to ensure quality operations function, safety, and
    • compliance
    • Manages sales and performance goals for locations in assigned territories
    • Conducts performance evaluations that are timely and constructive.
    • Handles discipline and termination of employees as needed and in accordance with company policy.
    • Visit each store regularly to perform facility audits
    • Ensure all locations are in compliance with all company policies, federal, state, and local laws
    • Assist the territory with customer service issues as needed
    • Partners with HR to best support recruitment, employee relations, payroll, and safety practices
    • Partners with leadership to develop, recommend, and communicate strategic change throughout the territory
    
    
    Required Skills/Abilities:
    
    
    • Exceptional leadership, interpersonal, communication, and problem-solving skills
    • Ability to work in a fast-paced, outdoor environment
    • Working knowledge of Microsoft Office software
    • Must be able to speak, read and write English
    • Valid driver's license
    
    Education and Experience:
    
    
    • High school diploma or GED certificate (bachelor's degree preferred)
    • 2-3 years successful experience managing diverse geographically dispersed teams
    • Mechanical aptitude and car wash industry knowledge preferred (not required)
    
    Physical Requirements:
    
    
    • Ability to drive and travel for multiple hours at a time
    • Ability to sit, stand, and move for extended periods of time
    • Ability to lift 25 lbs
    
    
    
    
    

     

     

     

     

     

     

     

     

     

     

     

     

    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

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