Field Support Specialist, Midwest

 

The Field Sales Support Specialist, Midwest is responsible for supporting the company's activities and initiatives to increase sales and profitability by engaging Store Managers, Department Managers, and Store Associates. Provide product and merchandising training throughout the channel, develop and support regional and local activities to grow sales and insure proper company procedures are being followed.

This position will serve the company's Water Heater Division, and is field-based within an assigned territory. (Candidate may reside in Chicago or Indiana) 

•  Work on focus categories for 201: Tankless, Heat Pump, Better Grade Product
•  Build integrity: POG integrity/ POP and brochures integrity
•  In aisle PK training – review any product issues with Account Manager
•  Review sku mix as necessary and POS data
• Visit competition stores for any updates or changes
•  Review Contractor Program with Contractor Sales Department
•  Identify sku issues and review program changes as needed
• Work with Department Manager and Account Manager as needed on sku mix or any other in store issues
•  Participate in Account Events
•  Participate in Contractor Events
•  Teach and train store team members
•  Communicate new product roll-outs as needed
•  Review any issues as needed
•  Weekly price shops
•  POG Revisions as needed
•  Follow up on weekly activities – call logs and communication
•  Timecard, Call log, expenses, mileage, calendar

• Associate’s degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

• Micro marketing to support sales
• 11 new stores, build sell center, set planogram
• Company product display changes
• POP updates for product changes
• Maintain lighting fixtures in the sell center
• New store contractor preview nights
• Contractor lunches for 2018
• NASCAR contractor events support
• In Store Product Knowledge training
• Commercial market support
• Plumber outreach support
• Product and Parts Training
• Team Member Training
• Contractor Sales Training
• Guest Assistance
• Assist Contractor Sales with onsite sales calls
• Call Report accountability with Manager Signatures
• Replacement/Closing Store Tasks
• Assist with transfer of inventory
• Sell Center tear down, removal and clean up
• Inventory Checks
• On hand counts vs. computer
• Literature Fulfillment
• POP Audit and delivery
• Provide Training materials
• Install and Maintain Sell Center Merchandising Display
• Operational lighting
• POP updates
• Tank POP reinstall
• Pricing updates
• Sweep, dust, cart removal and cleaning of displays
• Literature fulfillment
• Card maintenance
• Beam Label replacement
• Paint touch-ups / Replace missing product components parts
• Replace missing our out of date displays
• Identify Kiosk accuracy
• Up-to-date pictures, descriptions, retails
• Maintain Replacement Parts Display
• Parts selection
• Update and repair packaging
• Update packaging of water heaters
• Guest home visits as needed
• Assess needs
• Make recommendations for guests
• Contact tech support for guest

• Construct, build, and paint Sell Center display
• Install and set product, literature, POP, lighting
• Purchase any missing product or parts
• Walk store for completion
• Check PO’s for accuracy and completion
• Contractor Preview Nights
• Vendor Trainings
• Grand Opening Event
• Ability to travel 75% within assigned territory
• Ability to work weekends, as needed
• Ability to stand 8+ more hour
• Ability to lift 40+ pounds

• Present Formal Product Knowledge-Daily in-store team member training
• Vendor Training Events
• Vendor Product Demos
• Contractor Lunches
• Contractor Previews
• Provide Informal Product Knowledge-Department Trainings 

• A Bachelor’s degree (B.A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.